Taylos is operated by Akaska UG (haftungsbeschränkt), Kratzerstraße 8A, 80638 Munich, Germany, registered with Amtsgericht München under HRB 313064 and represented by its managing director Benedict Joachim Eduard Krötz. Phone: +49 162 7599565, email: support@taylos.ai.
You may use Taylos only if you are legally capable of entering into a binding agreement. Taylos is not intended for individuals under 18 years of age.
If you use Taylos on behalf of a company or other organization, you represent that you are authorized to bind that entity to these Terms, and “you” includes that entity.
Taylos provides AI-assisted meeting support, including real-time assistance, transcripts, summaries, follow-up drafting, and related workflow features.
Taylos is designed to support human decision-making, not replace it.
To keep Taylos reliable for everyone, live suggestions are limited to 100,000 AI tokens per account per day; the limit resets at midnight UTC.
You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for activity under your account unless it happened without your fault.
You must promptly notify us if you believe your account has been accessed without authorization.
Plans and prices. Taylos is offered as a monthly or an annual subscription. Prices, plan details and applicable taxes are shown on the pricing page and at checkout, or in a separate order form.
Free trial. Every plan starts with a free 7-day trial, for which a payment method is required. At the end of the trial, the subscription converts into the paid plan you chose at checkout unless you cancel before the trial ends. Checkout shows the date of the first charge. The free trial is available once per account. If you cancel during the trial, the trial and your access end at once; you can then subscribe again without a trial, with payment due immediately.
Term. The monthly plan runs for one month from the end of the trial and renews by one month at a time. The annual plan runs for twelve months from the end of the trial. If you are a consumer, the annual plan then continues as a monthly plan at the monthly price shown on the pricing page, which you can cancel at any time with effect from the end of the billing month. If you are a business customer, the annual plan renews by twelve months at a time unless you cancel before the end of the current term.
Cancellation. You can cancel at any time, with effect from the end of the current billing period (during the free trial: at once): in the app under Settings → Billing ("Manage Subscription" or "Cancel contracts here"), in your Link account at link.com for subscriptions sold through Link, or by email to support@taylos.ai. We confirm your cancellation by email, including the date on which your contract ends.
Payments. Payments are processed by Stripe. If your checkout or receipt shows "Sold through Link", Sold through Link, LLC ("Link"), a Stripe company, acts as merchant of record and payment reseller for us. Link charges your payment method (your statement shows "LINK.COM* TAYLOS" or similar), calculates and collects applicable taxes, and sends your receipts and invoices. Link's Sold Through Link Terms and refund policy apply to the payment. Your contract for the use of Taylos is with us, Akaska UG (haftungsbeschränkt), and we remain responsible for Taylos. For payment questions, contact Link support. For anything about Taylos itself, contact support@taylos.ai.
Refunds. Consumers have the statutory right of withdrawal described below. Apart from that right and refunds under Link's refund policy, payments for a billing period that has already started are not refunded.
If you are a consumer, mandatory statutory rights remain unaffected.
If you are a consumer, you have the following right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Akaska UG (haftungsbeschränkt), Kratzerstraße 8A, 80638 Munich, Germany, phone +49 162 7599565, email support@taylos.ai) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
You can also exercise your right of withdrawal online at app.taylos.ai/widerruf. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, containing the content of your withdrawal and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To Akaska UG (haftungsbeschränkt), Kratzerstraße 8A, 80638 Munich, Germany, support@taylos.ai:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.
Widerrufsbelehrung (deutsche Fassung)
Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Akaska UG (haftungsbeschränkt), Kratzerstraße 8A, 80638 München, Telefon +49 162 7599565, E-Mail support@taylos.ai) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Sie können Ihr Widerrufsrecht auch online unter app.taylos.ai/widerruf ausüben. Wenn Sie diese Online-Funktion nutzen, übermitteln wir Ihnen auf einem dauerhaften Datenträger (z. B. durch eine E-Mail) unverzüglich eine Eingangsbestätigung mit Informationen zum Inhalt der Widerrufserklärung sowie dem Datum und der Uhrzeit ihres Eingangs.
Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.
Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.
Haben Sie verlangt, dass die Dienstleistungen während der Widerrufsfrist beginnen soll, so haben Sie uns einen angemessenen Betrag zu zahlen, der dem Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Ausübung des Widerrufsrechts hinsichtlich dieses Vertrags unterrichten, bereits erbrachten Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen Dienstleistungen entspricht.
Muster-Widerrufsformular
(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)
– An Akaska UG (haftungsbeschränkt), Kratzerstraße 8A, 80638 München, support@taylos.ai:
– Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)
– Bestellt am (*)/erhalten am (*)
– Name des/der Verbraucher(s)
– Anschrift des/der Verbraucher(s)
– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
– Datum
(*) Unzutreffendes streichen.
You conclude the contract for your free account when you register. You conclude a subscription when you click the final payment button at checkout; before that, you can review and correct your entries on the checkout page or go back. We store the contract text. These Terms are always available at taylos.ai/terms, and you receive your receipt and a confirmation of your subscription by email. The contract languages are English and German.
You are responsible for ensuring that your use of Taylos complies with applicable law, internal policies, and contractual obligations, including any notice, consent, confidentiality, or employment-law requirements that may apply to the recording, transcription, or analysis of conversations.
If your use of Taylos involves third-party personal data, you are responsible for having an appropriate legal basis for that use.
- You may not use Taylos to break the law, infringe the rights of others, or process data in a way you are not authorized to process.
- You may not probe, disrupt, or abuse the service, or reverse engineer protected elements of the service except where applicable law prohibits such a restriction.
- You may not use Taylos in connection with prohibited surveillance, unlawful discrimination, or unlawful employment decision-making.
Taylos uses AI systems to generate outputs that may be incomplete, inaccurate, outdated, or inappropriate. You remain solely responsible for reviewing, validating, and deciding whether to use any output generated by Taylos.
We do not guarantee that Taylos will be available at all times or without interruption.
We develop Taylos continuously. We may change features if there is a valid reason, in particular new technical or security requirements, changes by our AI or transcription providers, legal requirements, or improvements to the service. A change never costs you extra. We inform you clearly by email in good time before a change takes effect.
If a change impairs your access to or use of Taylos more than insignificantly, for example because a feature you use regularly is removed or substantially restricted, you can terminate the contract free of charge within 30 days of receiving our notice or of the change, whichever is later. We then refund prepaid fees for the time after the termination.
Changes needed to keep Taylos in conformity with the contract, such as security updates, are not subject to this section. New or optional features, and features we build for a customer on request, such as personalisation, are not changes under this section; we may charge for them separately.
Our handling of personal data is described in our Privacy Policy. If you are a business customer and require a data processing agreement, contact support@taylos.ai.
We may temporarily block access, where proportionate, if there are specific indications that an account is used unlawfully, in breach of these Terms, or in a way that endangers the security of Taylos, or if payments remain unpaid after a reminder. We inform you without delay and lift the block as soon as the reason no longer applies. Both parties may terminate the contract without notice for good cause, in particular in case of repeated or serious breaches of these Terms after a warning.
Taylos and its underlying software, branding, design, and documentation are owned by us or our licensors and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use Taylos during your subscription term or other permitted use period.
The statutory rights for defects apply. For consumers, these are the rules on digital products in sections 327 et seq. of the German Civil Code (BGB). Please report defects to support@taylos.ai.
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and under any guarantee we have given.
In cases of slight negligence, we are liable only for breaches of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you regularly rely and may rely, such as providing the agreed transcription and suggestion features. In these cases, our liability is limited to the damage that is typical for this type of contract and foreseeable when the contract was concluded.
If you are a business customer, our liability under the previous paragraph is also limited per calendar year to the fees you paid for Taylos in the twelve months before the damaging event, but at least EUR 100.
Otherwise, our liability for slight negligence is excluded. These limitations also apply in favour of our employees, representatives and agents.
These Terms are governed by the laws of Germany, excluding its conflict-of-laws rules. If you are a consumer with your habitual residence in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of that country.
If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is Munich, Germany. If you are a consumer, mandatory consumer protection rules and venue rights applicable to you remain unaffected.
If you have questions about privacy, legal terms, support, or data requests you can contact us at support@taylos.ai.